Frequently Asked Questions
Please read our FAQ before sending us a message.
Please check our Shipping & Returns page for upto date shipping costs
We accept all major credit & debit cards using our secure payment processor (Stripe) and payments made through PayPal.
Delivery for in stock products is usually next day via DPD Monday to Friday. For custom or out of stock products please check the product page for estimated delivery times or contact us if you require an exact date.
Your order will be processed at our warehouse in Kent. You will recieve an email to confirm shiping once your order has left the building! This email will contain all your tracking information. DPD will also be in touch via email, text or the app if you have it on the morning of you delivery (before 11am) to confirm a 1 hour time slot. You will also have the option to change the delivery date, leave with a neighbour or in a safe place.
You will recieve an order confirmation by email (please check your spam folder if you have not recieved it). If you need a VAT invoice please email us with your order no. and we will get a copy sent over to you.
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Send us an email
We usually answer all queries within 24 hours.