Frequently asked questions

Please check our Shipping & Returns page for upto date shipping costs

We accept all major credit & debit cards using our secure payment processor (Stripe) and payments made through PayPal.

Yes!

We use SSL encryption from the very minute you land on our website. All the way through your purchase, your details are protected, safe, and secure.

You can tell a website is safe if the ‘green padlock’ is showing in your browser’s address bar!

Delivery for in stock products is usually next day via DPD Monday to Friday. For custom or out of stock products please check the product page for estimated delivery times or contact us if you require an exact date.

Yes! We accept orders from all over the world – just select international shipping at the checkout.

Please Note: Our international shipping is a standard rate, if you’d like a quote for smaller items please email us at info@equinery.co.uk with your request and we’ll provide you with a detailed quote.

Your order will be processed at our warehouse in Kent. You will recieve an email to confirm shiping once your order has left the building! This email will contain all your tracking information. DPD will also be in touch via email, text or the app if you have it on the morning of you delivery (before 11am) to confirm a 1 hour time slot. You will also have the option to change the delivery date, leave with a neighbour or in a safe place.

We accept returns for all standard items within 14 days of purchase, if in original packaging and ‘as new’ (i.e re-saleable) condition.

TheCentreLine.co.uk is run by Hi Form Equine Ltd. Company registration no. 10981223.

Our UK VAT no is. GB286378159

And our registered address is:

The Centre Line (Hi Form Equine Ltd)

Fenn Farm, Fenn St, St Mary Hoo, Kent, ME38QS

*Please note – we do not offer customer collections or returns to or from this address, it is our registered address only*